Subscription Terms & Conditions

Last updated: September 2024

Carwow Studio Limited (formerly known as Autovia Limited) is a UK automotive content and e-commerce business registered with Companies House under registration number 13018565.

Carwow Studio Limited is part of the Carwow Group, owned by Carwow Ltd.

1. At the Start of your Subscription

Print subscriptions start with the next available issue which may take up to 6 weeks to arrive (2 weeks for weekly magazines).

Digital subscriptions begin with the most recent issue.

2. Subscription Gifts

If the subscription that you purchased includes a free gift, please allow up to 28 days for delivery. Gifts are sent out separately to your subscription copy of the magazine.

If you bought a gift subscription, any free gifts will be delivered to the purchaser.

We reserve the right to substitute the gift advertised for one of equal or greater value if circumstances require, unless otherwise stated on the advertising. In some cases, if a subscription offer includes a gift with a limited number available, no further gifts will be offered to those subscriptions received after the limit has been exceeded. Please check the terms and conditions of the specific offer at the time of ordering. However all other discounts on the subscription price remain applicable.

Please note that we reserve the right to withdraw a promotion at any time.

If we deem this offer to be misused by either any discount sites or any individual, we reserve the right to withdraw the offer and not fulfil any issues or the gift. No money will be deducted.

3. Direct Debit trial offers

Direct Debit offers are often preceded by a short term trial period e.g. 6 issues for £1, 3 issues for £5, etc. We reserve the right to limit the number of trial subscriptions taken up consecutively if subscriptions are cancelled during the trial.

4. The Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit, Carwow Studio will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Carwow Studio to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by Carwow Studio or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.

If you receive a refund you are not entitled to, you must pay it back when Carwow Studio asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

5. Digital and Print Subscription ‘Bundles’

For some magazines, it is possible to purchase combined print and digital subscriptions at a discount on the cost of purchasing individual subscriptions. Without exception this discount is always applied to the digital element; the value of the print subscription is unchanged.

Print and digital subscription ‘bundles’ are only valid for the duration of your print subscription. It is not possible to cancel or suspend a print subscription and still retain the discount on the digital subscription. If you wish to cancel either the print or digital element of your subscription, please contact our customer service team on +44(0) 330 333 9491.

6. Access to Digital Editions after Cancellation

Once your subscription has expired, you will have a limited period of time in which to download the digital editions you have paid for. This period is one week after the last cover dated issue of your subscription for weekly magazines and 4 weeks for monthly titles. After this time, you will no longer be able to download anything new to your device. All existing downloaded issues will be unaffected.

If you have any queries, please contact our customer service team on +44(0) 330 333 9491.

7. Money Back Guarantee

Your subscription is protected by our FULL Money-Back Guarantee. If, for any reason you’re not satisfied you can write to cancel at any time and receive a refund of the cost of all unmailed issues. There are some exceptions to this, which will be advised to you on the letter you received to acknowledge your subscription order.

8. YourSubscription.co.uk

YourSubscription.co.uk is a dedicated subscriptions website, developed to allow you to stay in control of your subscription. This site can only be accessed using your YourSubscription password. You can

NB Please make sure you enter your YourSubscription password as shown – as it is case sensitive. YourSubscription.co.uk updates every night. Please allow 48 hours for any changes to appear.

9. YourSubscription Passwords

If you are entitled to digital access as part of your subscription, you will need to login with your Customer Number or Order Number.

To locate your Customer Number please try one of the following options:

10. Privacy Information

To view our full Privacy Notice please go to carwowgroup.com/policies/privacy-policy.

To amend your Data Preferences please take one of the following actions:

11. Cancellation & Returns

We hope you enjoy your subscription. If, for any reason you’re not satisfied you may cancel at any time during your subscription and receive a full refund on any unmailed issues within 30 days. Please note that we do not accept returns.

If you cancel your subscription, you will miss out on these fantastic benefits:

Should you have any problems or no longer wish to continue your subscription please contact us using the details on our Contact Us page.

12. Severance

Each provision of these Terms and Conditions of Sale shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.

13. Law

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.